The effect of LMS on the overall new hire onboarding experience: functionality analysis
Kassymtayeva, Zhansaya (2020)
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020121728820
https://urn.fi/URN:NBN:fi:amk-2020121728820
Tiivistelmä
During the 2020 pandemic, remote working became a big part of our daily life. Many companies started implementing the majority of their organizational procedures online. That led to the understanding that some companies should focus on the digitization and systematization of business processes. One of them is the onboarding process. Nowadays, the demand for remote onboarding is high. Thus, the objective of this study is to highlight the factors that lead to a better onboarding process. Based on that identify the current state of LMSs, and what they need to improve in terms of functionality, in order to satisfy user needs.
An inductive approach with a mixed research method was used in the study. The theoretical base was mandatory in order to implement an inductive approach. It included information about the onboarding process, its phases, objectives, and needs; and LMS's objectives, functions, and solutions that it delivers. After that, primary data was collected. The first part of the primary data collection included employees onboarding experience survey. The main part of the survey with 80 respondents studied the factors that lead to onboarding satisfaction or dissatisfaction. Secondly, in order to analyze the current state of LMS platforms, 200 online user reviews of five leading LMS software, from four software reviewing websites were collected.
Firstly, the results demonstrated the key factors that lead to satisfaction or dissatisfaction of a new hire during the onboarding process. Secondly, it helped to understand the quality of delivered services of LMS in terms of functional classification. And finally, it identified the importance of each LMS function during onboarding. Thus, it helped to draw the generalization that would help companies to understand which functions of LMS they need to focus on when choosing an LMS, based on their onboarding goals.
An inductive approach with a mixed research method was used in the study. The theoretical base was mandatory in order to implement an inductive approach. It included information about the onboarding process, its phases, objectives, and needs; and LMS's objectives, functions, and solutions that it delivers. After that, primary data was collected. The first part of the primary data collection included employees onboarding experience survey. The main part of the survey with 80 respondents studied the factors that lead to onboarding satisfaction or dissatisfaction. Secondly, in order to analyze the current state of LMS platforms, 200 online user reviews of five leading LMS software, from four software reviewing websites were collected.
Firstly, the results demonstrated the key factors that lead to satisfaction or dissatisfaction of a new hire during the onboarding process. Secondly, it helped to understand the quality of delivered services of LMS in terms of functional classification. And finally, it identified the importance of each LMS function during onboarding. Thus, it helped to draw the generalization that would help companies to understand which functions of LMS they need to focus on when choosing an LMS, based on their onboarding goals.