Usability study of an Intranet
Kingori, Catherine (2011)
Turun ammattikorkeakoulu
2011
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2011113016385
https://urn.fi/URN:NBN:fi:amk-2011113016385
Tiivistelmä
Web usability has evolved emusively with a huge increase on the number of users. The introduction of usability by applying usability measures has led to user friendly website and ease of use.
The objective of this study was to test the usability of Messi, which is the intranet of Turku University of Applied Sciences. The test would find out how easy and competent the Messi web site is while being used by the real users by letting them take part in simple task which would help improve the site in the future.
The methods used to collect the data were questionnaire, and observation with the help of the Etrusoft software that recorded the interaction of the user and the system by capturing screen action on areas clicked. The questionnaire was sent via e-mail to five participating students of Turku University of Applied Sciences. All questionnaires were filled out and returned. The data was then collected and used to evaluate how the users interacted with Messi, the problems they encountered and how they were able to recover from them.
The study showed that Messi was easy to learn and use with little problems. This usability test could be used to help improve Messi in the future which will influence student users achieve the goal of their tasks.
The objective of this study was to test the usability of Messi, which is the intranet of Turku University of Applied Sciences. The test would find out how easy and competent the Messi web site is while being used by the real users by letting them take part in simple task which would help improve the site in the future.
The methods used to collect the data were questionnaire, and observation with the help of the Etrusoft software that recorded the interaction of the user and the system by capturing screen action on areas clicked. The questionnaire was sent via e-mail to five participating students of Turku University of Applied Sciences. All questionnaires were filled out and returned. The data was then collected and used to evaluate how the users interacted with Messi, the problems they encountered and how they were able to recover from them.
The study showed that Messi was easy to learn and use with little problems. This usability test could be used to help improve Messi in the future which will influence student users achieve the goal of their tasks.