Relationship between perceived organizational support and willingness to pursue a career in the hospitality industry
Jokela, Maria (2012)
HAAGA-HELIA ammattikorkeakoulu
2012
Creative Commons Attribution 1.0 Suomi
Julkaisun pysyvä osoite on
http://urn.fi/URN:NBN:fi:amk-201205219097
http://urn.fi/URN:NBN:fi:amk-201205219097
Tiivistelmä
The aim of this study is to explore the third year Hospitality management students willingness to pursue a career in the hospitality industry after graduation. The subject is approached with the aid and viewpoint of the theory of perceived organizational support and of the characteristics of the current generation of students, the Generation Y.
This thesis is based on the theory of perceived organizational support created by Robert Eisenberger in 1986. The theory conceptualizes how employees feel that they are valued and appreciated by their employer, the underlying psychological processes and outcomes. Also, the characteristics of Generation Y help to bring depth to understanding the appeal of the hospitality industry.
The reseach was conducted in Haaga-Helia University of Applied Sciences. The subjects of study were the third year hospitality management students. The author administered a paper survey with the aim of investigating the level of received organizational support in the students working experiences and the relationship with the willingness to pursue a career in the industry.
The results show a clear causal relationship between the level of organization support and the willingness to pursue a career in the industry. The outcomes indicate the students in general do not feel cared for, feel that given the opportunity the employers would take advantage of them and the employers are not trying to make their jobs interesting. The results are also showing a clear conflict between what the Generation Y members want and appreciate, and what they are experiencing.
As the subject has not been studied before, the research provides important and unique information about the factors influensing the hospitality management students career decisions.
This thesis is based on the theory of perceived organizational support created by Robert Eisenberger in 1986. The theory conceptualizes how employees feel that they are valued and appreciated by their employer, the underlying psychological processes and outcomes. Also, the characteristics of Generation Y help to bring depth to understanding the appeal of the hospitality industry.
The reseach was conducted in Haaga-Helia University of Applied Sciences. The subjects of study were the third year hospitality management students. The author administered a paper survey with the aim of investigating the level of received organizational support in the students working experiences and the relationship with the willingness to pursue a career in the industry.
The results show a clear causal relationship between the level of organization support and the willingness to pursue a career in the industry. The outcomes indicate the students in general do not feel cared for, feel that given the opportunity the employers would take advantage of them and the employers are not trying to make their jobs interesting. The results are also showing a clear conflict between what the Generation Y members want and appreciate, and what they are experiencing.
As the subject has not been studied before, the research provides important and unique information about the factors influensing the hospitality management students career decisions.