Enterprise IT Project Outsourcing – Internal Competence Requirement Perspective
Ma, Yaoyu (2012)
HAAGA-HELIA ammattikorkeakoulu
2012
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2012060111220
https://urn.fi/URN:NBN:fi:amk-2012060111220
Tiivistelmä
The objective of this Bachelor’s Thesis is to find out in outsourced enterprise IT pro-jects as to the minimum of internal technical competence needed to ensure the suc-cessful execution of the project.
The theoretical frame of reference begins by dealing with the concept of service out-sourcing, followed by project management theory. The purpose of the theoretical frame of the study is to support the empirical research.
The research method used was a semi-structured qualitative research through face-to-face and telephone interviews. The interviews were conducted during 2011 with six IT experts with extensive experience in outsourced projects.
The empirical research introduces the research, objective and the research process. The findings from the research are presented in the research findings chapter. The re-searcher also discusses the research process and findings and gives some suggestions for further research.
During the research, it is noted that the strategic decision to outsource IT development work to external suppliers has a long-lasting impact of availability of internal technical competence. The lack of internal competence is seen as directly attributing to project failures.
The theoretical frame of reference begins by dealing with the concept of service out-sourcing, followed by project management theory. The purpose of the theoretical frame of the study is to support the empirical research.
The research method used was a semi-structured qualitative research through face-to-face and telephone interviews. The interviews were conducted during 2011 with six IT experts with extensive experience in outsourced projects.
The empirical research introduces the research, objective and the research process. The findings from the research are presented in the research findings chapter. The re-searcher also discusses the research process and findings and gives some suggestions for further research.
During the research, it is noted that the strategic decision to outsource IT development work to external suppliers has a long-lasting impact of availability of internal technical competence. The lack of internal competence is seen as directly attributing to project failures.