Analysis of Robotic Process Automation Adaptation in the Purchasing Process
Hoang, Phuc Y Nhu (2021)
Avaa tiedosto
Lataukset:
2021
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202104074331
https://urn.fi/URN:NBN:fi:amk-202104074331
Tiivistelmä
Robotic process automation (RPA) has become a buzzword since the 2000s and obtained more and more attention from various industries and services. However, the widespread of the term is in contrast to the amount of research or studies about the subject. Moreover, when it comes to RPA adaptation in the purchasing process, case studies or proven methods are still limited. The purchasing process has grown over time and become a strategic part of any business organizations. Because of its significant contribution to company’s turnover and asset, purchasing function is on the run of utilizing its
processes with help of advanced technology. RPA, among other ground-breaking technology, is a potential subject that can leverage purchasing function, and business operation. The aim of this
study is to uncover the challenges in adopting RPA solutions to purchasing process, identify suitable purchasing process, and the approach to start RPA project plan.
The qualitative method was applied to conduct this research. A comparison between RPA and traditional automation solutions were constructed. The comparison provided supports for the flexibility of RPA in organizational IT systems. Available research and case studies were used to build theoretical background. The results from the interviews served as sources for practical analysis which provided further support for the theoretical background. The challenges that prevent organizations from adopting RPA to purchasing process are the maturity in process, the people, and the resources. The potential candidate for RPA solutions is the operational purchasing process. The study suggests
using the process mining method to help firms overcome the challenges in adopting RPA.
The method to adopt RPA was given and applied to organizations that require more content on the subject. For organizations that have already adopted RPA, this research stands as a source for the recommendation of the method to evaluate and monitor RPA performance more efficiently.
processes with help of advanced technology. RPA, among other ground-breaking technology, is a potential subject that can leverage purchasing function, and business operation. The aim of this
study is to uncover the challenges in adopting RPA solutions to purchasing process, identify suitable purchasing process, and the approach to start RPA project plan.
The qualitative method was applied to conduct this research. A comparison between RPA and traditional automation solutions were constructed. The comparison provided supports for the flexibility of RPA in organizational IT systems. Available research and case studies were used to build theoretical background. The results from the interviews served as sources for practical analysis which provided further support for the theoretical background. The challenges that prevent organizations from adopting RPA to purchasing process are the maturity in process, the people, and the resources. The potential candidate for RPA solutions is the operational purchasing process. The study suggests
using the process mining method to help firms overcome the challenges in adopting RPA.
The method to adopt RPA was given and applied to organizations that require more content on the subject. For organizations that have already adopted RPA, this research stands as a source for the recommendation of the method to evaluate and monitor RPA performance more efficiently.