Agency workers’ experiences of working in the restaurant industry
Hiltunen, Emilia (2021)
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202105118270
https://urn.fi/URN:NBN:fi:amk-202105118270
Tiivistelmä
Employment through agencies is becoming a common way of employment, especially among teenagers and young adults. Agencies are known for opening job opportunities for inexperienced employees. The agency industry has taken a hold of the restaurant industry and a growing number of employees are employed to restaurants through agencies.
This thesis was made to help understand the agency industry from the employees’ point of view. The research concentrates on the experiences of agency workers. The purpose of this thesis is to understand what drives people to choose agency work as well as give insights into the positive and negative sides of agency work.
The thesis consists of the theoretical framework and the qualitative research. The theoretical framework focuses on how the agency industry operates in Finland including current events affecting the industry. The qualitative research was executed by interviewing four agency workers and examining their experiences by comparing them to each other and the theoretical framework. The interviewees are all in their twenties in similar situations in their lives and have worked for an agency from one to three years.
The interviews revealed that the interviewees are mostly satisfied with their experiences of working through an agency. There are still developments that the interviewees would like to see in the industry such as better benefits for the employees, more detailed orientation, better communication from the agency and equal treatment for agency employees working as extras.
This thesis was made to help understand the agency industry from the employees’ point of view. The research concentrates on the experiences of agency workers. The purpose of this thesis is to understand what drives people to choose agency work as well as give insights into the positive and negative sides of agency work.
The thesis consists of the theoretical framework and the qualitative research. The theoretical framework focuses on how the agency industry operates in Finland including current events affecting the industry. The qualitative research was executed by interviewing four agency workers and examining their experiences by comparing them to each other and the theoretical framework. The interviewees are all in their twenties in similar situations in their lives and have worked for an agency from one to three years.
The interviews revealed that the interviewees are mostly satisfied with their experiences of working through an agency. There are still developments that the interviewees would like to see in the industry such as better benefits for the employees, more detailed orientation, better communication from the agency and equal treatment for agency employees working as extras.