Leading a Tutor Team in the Student Union of Haaga-Helia - Helga
Ranta-aho, Sami (2021)
Lataukset:
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202105128419
https://urn.fi/URN:NBN:fi:amk-202105128419
Tiivistelmä
This thesis project was commissioned by the Student Union of Haaga-Helia – Helga, which is a public corporation tasked to officially represent the students of Haaga-Helia University of Applied Sciences according to the Universities of Applied Sciences Act 932/2014 § 41. Helga’s mission is to act as sanctuary for the individual and community for the students. As one of the core actions to fulfil this mission, Helga provides a peer tutoring service for new students during their first academic year in Haaga-Helia.
The aim of this thesis project was to identify what causes the most typical problems for teams in the tutoring environment, and to provide the head tutors leading the tutors teams the necessary tools to prevent and solve these problems. The outcome of the project was a leadership guide for the head tutors of Helga, and a leadership training based on the contents of the guide.
The project combined qualitative research to identify the problematic situations tutor teams are facing and desktop research on leadership and motivation theory, which the real-life situations are reflected on to find their causes and selecting best solutions to these situations. The qualitative research was conducted in the form of a workshop with Helga’s head tutors of the 2020 term. The theoretical framework discusses leadership in modern three-dimensional teams, Purpose, Mastery and Autonomy as the three drivers of intrinsic motivation, and the Five Dysfunctions of a Team. These theories formed the basis for the Helga Head Tutor Leadership Guide.
The conclusion of the research was that most problematic situations within a tutor team are caused by one of the following key problems: lack of trust, lack of autonomy, lack of mastery or lack of purpose. The theoretical framework offers solutions for these four key problems, which were applied into practice in the tutoring context to create the Helga Head Tutor Leadership Guide. The project culminated in facilitating a leadership training for the new head tutors of Helga based on the learnings from the guide.
This thesis project was conducted during the COVID-19 pandemic, which had a slight impact to the progress of the project, but it did not affect its outcomes.
The aim of this thesis project was to identify what causes the most typical problems for teams in the tutoring environment, and to provide the head tutors leading the tutors teams the necessary tools to prevent and solve these problems. The outcome of the project was a leadership guide for the head tutors of Helga, and a leadership training based on the contents of the guide.
The project combined qualitative research to identify the problematic situations tutor teams are facing and desktop research on leadership and motivation theory, which the real-life situations are reflected on to find their causes and selecting best solutions to these situations. The qualitative research was conducted in the form of a workshop with Helga’s head tutors of the 2020 term. The theoretical framework discusses leadership in modern three-dimensional teams, Purpose, Mastery and Autonomy as the three drivers of intrinsic motivation, and the Five Dysfunctions of a Team. These theories formed the basis for the Helga Head Tutor Leadership Guide.
The conclusion of the research was that most problematic situations within a tutor team are caused by one of the following key problems: lack of trust, lack of autonomy, lack of mastery or lack of purpose. The theoretical framework offers solutions for these four key problems, which were applied into practice in the tutoring context to create the Helga Head Tutor Leadership Guide. The project culminated in facilitating a leadership training for the new head tutors of Helga based on the learnings from the guide.
This thesis project was conducted during the COVID-19 pandemic, which had a slight impact to the progress of the project, but it did not affect its outcomes.