Developing an Information Flow to Support Process Management for Asian Automotive Company
Amnell, Ilja (2021)
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202105148742
https://urn.fi/URN:NBN:fi:amk-202105148742
Tiivistelmä
This thesis was commissioned by Company X, an Asian automotive manufacturer. The aim of the thesis was to produce modelled structure of company’s communication and information flow, as well as to develop a method that would support the order and delivery process of technical training cars.
Both primary and secondary data were used in the thesis study to obtain more reliable and comprehensive results. The primary data was constructed through semi-structured interviews and observations, whereas the secondary data was gathered from documents and publications. The theoretical part covers the effectiveness of communication and business process management, with the focus on subject-oriented style and modeling practices. In the empirical part, the company’s current situation is discussed, areas calling for improvement are identified, and, finally, a suggestion for improvement is presented to the commissioner.
The study allowed modelling the current situation of the case company’s communication and information flow, and their effects on the identified problems. The essential information exchanged within the process was discovered and used for development of the information flow. Consequently, a medium was designed to support process management in the order and delivery process of technical training cars.
Both primary and secondary data were used in the thesis study to obtain more reliable and comprehensive results. The primary data was constructed through semi-structured interviews and observations, whereas the secondary data was gathered from documents and publications. The theoretical part covers the effectiveness of communication and business process management, with the focus on subject-oriented style and modeling practices. In the empirical part, the company’s current situation is discussed, areas calling for improvement are identified, and, finally, a suggestion for improvement is presented to the commissioner.
The study allowed modelling the current situation of the case company’s communication and information flow, and their effects on the identified problems. The essential information exchanged within the process was discovered and used for development of the information flow. Consequently, a medium was designed to support process management in the order and delivery process of technical training cars.