Development of a Process for Organizational Strategy and Structure as Part of a Change Process
Rehn, Sophia (2021)
2021
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021052511201
https://urn.fi/URN:NBN:fi:amk-2021052511201
Tiivistelmä
The thesis is a case study, where a development project was conducted for a middle-sized organization. The research was about the organization’s structure of development and strategy content as part of a process of change. The idea was to develop a base for strategy content and model structure so the organization can be a reliable and skilled operator in the future for their customers, employees and other stakeholders.
The aim was to identify possible organizational structures and to develop a sustainable model for the organization, including a base for strategy work and the change process part of it. The objective was also to arouse interest internally for the topic. The thesis includes theory of strategy content, leadership, organization structures and change process. The research was conducted with a service design approach to the internal development by using benchmarking, an interview, surveys and workshop as methods. Eight service design tools have been made and used to visualize the insights from the research and to develop solutions for the organization.
In conclusion, the methods and tools proved to be successful for the research outcomes and proposals for the commissioner. Concluding the thesis is the results of the strategy, structure and change process map, process timeline and the new organization model.
The aim was to identify possible organizational structures and to develop a sustainable model for the organization, including a base for strategy work and the change process part of it. The objective was also to arouse interest internally for the topic. The thesis includes theory of strategy content, leadership, organization structures and change process. The research was conducted with a service design approach to the internal development by using benchmarking, an interview, surveys and workshop as methods. Eight service design tools have been made and used to visualize the insights from the research and to develop solutions for the organization.
In conclusion, the methods and tools proved to be successful for the research outcomes and proposals for the commissioner. Concluding the thesis is the results of the strategy, structure and change process map, process timeline and the new organization model.