New public business training concept for the Estonian hospitality employees
Lööndre, Sven (2021)
Lööndre, Sven
2021
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021053112962
https://urn.fi/URN:NBN:fi:amk-2021053112962
Tiivistelmä
The macro-economic and social environment in the hospitality industry has since 2020 entered into a phase of deep change. Changes have also influenced the circumstances where talent development takes place and how employees of the hospitality sector are being trained.
Current study aims to develop a new public business training concept that considers the current needs of the Estonian hospitality sector in 2021.
The public training phenomenon is supported by the social cognitive theory, which claims that human learning is strongly influenced by the social environment. Knowledge, skills and attitudes are gained by observing and sharing information with others. The fundamental framework of the research is based on the theory of 9 course design elements developed by Ralf St Clair. The study is in line with the principles of lifelong learning and adult learning in general.
The research is conducted as qualitative research and utilizing the constructive research approach strategy. Empirical data is gathered by applying document analysis, focus group interview and survey as methods. Within the process of work, sample training model was designed and implemented to test the functionality of the developed concept. Timeframe felled into the period between January 2020 and April 2021.
The key findings of the research are that engagement is the keyword supporting the adult learning process and thereby the development of problem-based and self-directed learning. The role of the context plays a significant role. Each context has elements that could be positively applied to serve the training goals. Hospitality sector is looking for interactive “study-bites” type of trainings where the online, classroom or hybrid format is selected depending on the knowledge being enquired. It was found out that online training is not only the inevitable alternative but also provide valuable competencies to adapt to the future trends that all the hospitality field stakeholders will be facing.
The findings of the research indicates that Clair’s 9 design element theory must be developed forth. Context as a training design element should be elaborated further to serve better today’s adult learning and considering the digitalized learning opportunities available.
The training concept developed during the research is relevant for the Estonian hospitality industry providing discussion and even feasible model how to train people in the new era when digital and online learning has settled to stay.
Current study aims to develop a new public business training concept that considers the current needs of the Estonian hospitality sector in 2021.
The public training phenomenon is supported by the social cognitive theory, which claims that human learning is strongly influenced by the social environment. Knowledge, skills and attitudes are gained by observing and sharing information with others. The fundamental framework of the research is based on the theory of 9 course design elements developed by Ralf St Clair. The study is in line with the principles of lifelong learning and adult learning in general.
The research is conducted as qualitative research and utilizing the constructive research approach strategy. Empirical data is gathered by applying document analysis, focus group interview and survey as methods. Within the process of work, sample training model was designed and implemented to test the functionality of the developed concept. Timeframe felled into the period between January 2020 and April 2021.
The key findings of the research are that engagement is the keyword supporting the adult learning process and thereby the development of problem-based and self-directed learning. The role of the context plays a significant role. Each context has elements that could be positively applied to serve the training goals. Hospitality sector is looking for interactive “study-bites” type of trainings where the online, classroom or hybrid format is selected depending on the knowledge being enquired. It was found out that online training is not only the inevitable alternative but also provide valuable competencies to adapt to the future trends that all the hospitality field stakeholders will be facing.
The findings of the research indicates that Clair’s 9 design element theory must be developed forth. Context as a training design element should be elaborated further to serve better today’s adult learning and considering the digitalized learning opportunities available.
The training concept developed during the research is relevant for the Estonian hospitality industry providing discussion and even feasible model how to train people in the new era when digital and online learning has settled to stay.