Determining the suitability of e-learning in a global ERP project
Fernandez, Marta (2012)
HAAGA-HELIA ammattikorkeakoulu
2012
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2012112716812
https://urn.fi/URN:NBN:fi:amk-2012112716812
Tiivistelmä
It has become apparent in recent years that, due to the rapidly changing business environment, companies need to adapt more and more to new market conditions and new technology trends in order to remain competitive. Organisations are becoming global and increasingly complex and as a result new enterprise-wide systems and streamlined business processes need to be implemented. Employees do not always work within the same geographical location and the use of virtual tools and the creation of virtual teams is nowadays a reality for many companies.
The purpose of this research is to analyse and determine how suitable a virtual training approach can be for organisations implementing enterprise resource planning systems globally. The research also analyses internal marketing strategies and how to manage the change in an organization.
The theoretical framework used as the foundation of this study covers the topics of e-learning, enterprise resource planning, change management and internal marketing and it is used to formulate the interview questions and conduct adequate qualitative research. Face to face and virtual interviews were conducted for data collection during September-October of 2012. The respondents were chosen according to their role in the company and their connection to the research topics. The interviews were structured according to the main themes of the study and the participants answered verbally in an informal and conversational manner.
At the end of the study it was possible to conclude that the success of e-learning highly depends on the organisation‟s commitment to the initiative, how well it adapts to meet learners‟ needs and how effectively it is promoted internally. If planned and implemented correctly, e-learning can bring value to a company and create real return on investment.
The purpose of this research is to analyse and determine how suitable a virtual training approach can be for organisations implementing enterprise resource planning systems globally. The research also analyses internal marketing strategies and how to manage the change in an organization.
The theoretical framework used as the foundation of this study covers the topics of e-learning, enterprise resource planning, change management and internal marketing and it is used to formulate the interview questions and conduct adequate qualitative research. Face to face and virtual interviews were conducted for data collection during September-October of 2012. The respondents were chosen according to their role in the company and their connection to the research topics. The interviews were structured according to the main themes of the study and the participants answered verbally in an informal and conversational manner.
At the end of the study it was possible to conclude that the success of e-learning highly depends on the organisation‟s commitment to the initiative, how well it adapts to meet learners‟ needs and how effectively it is promoted internally. If planned and implemented correctly, e-learning can bring value to a company and create real return on investment.