ONBOARDING AND TRAINING PLAN FOR NEW DIGITAL TOOL IMPLEMENTATION (webshop)
Michaliková, Lenka (2021)
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021060213406
https://urn.fi/URN:NBN:fi:amk-2021060213406
Tiivistelmä
This study aims to develop and co-create an onboarding and training plan for new digital tool (webshop) implementation of case company X. This task will be supported by interdisciplinary research of relevant theories – digital transformation, change management and business process management. Most relevant theoretical findings are incorporated into the onboarding plan.
This research is a combination of case study and action research. The empirical part represents an overview of the onboarding and training plan that is created for the very first phase of the digital commerce tool (webshop) project and should serve as a template for the next phases and next steps. The thesis contains also two Appendices: Price management process and Awareness Session presentation, those are only for the utilization of the Commissioning Company.
Conclusions concentrate on collecting lessons learned from the plan creation process as well as complete project implementation from a theoretical point of view. Lessons learned should serve as development ideas for the next phases of the project and further tool implementation. They can also serve as an example for practitioners, who are planning similar tool implementation.
This research is a combination of case study and action research. The empirical part represents an overview of the onboarding and training plan that is created for the very first phase of the digital commerce tool (webshop) project and should serve as a template for the next phases and next steps. The thesis contains also two Appendices: Price management process and Awareness Session presentation, those are only for the utilization of the Commissioning Company.
Conclusions concentrate on collecting lessons learned from the plan creation process as well as complete project implementation from a theoretical point of view. Lessons learned should serve as development ideas for the next phases of the project and further tool implementation. They can also serve as an example for practitioners, who are planning similar tool implementation.