Improving leading practices in blended working environment
Masonen, Iida (2021)
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021060915283
https://urn.fi/URN:NBN:fi:amk-2021060915283
Tiivistelmä
This thesis was commissioned by a company X that operates in Finland. It is part of a European concern, and it is operating in financial field. The goal of this research was to help the commissioner company improve its managers tools and leading methods in a situation where employees are working both from home and in the office. This is called a blended working environment. It is a new situation for a commissioner company X because its customer service centre employees used to work only from the office before the Covid-19 pandemic.
An empirical research was conducted, where eight team managers were interviewed in Fall 2020. The research was qualitative and based on those interviews, the most concerning areas from managerial point of view were communication and work monitoring. Those aspects will be analysed, and based on the information acquired, recommendations will be given for the commissioner company.
Theoretical framework of this thesis focuses on communication, contingency theory and Human Resource Management. These topics support the interview respondents needs and with those aspects, the needed results were found for the commissioner company. The end results of this research were that managers desires tools and training especially for communication and work monitoring, and solutions for those problems were found.
An empirical research was conducted, where eight team managers were interviewed in Fall 2020. The research was qualitative and based on those interviews, the most concerning areas from managerial point of view were communication and work monitoring. Those aspects will be analysed, and based on the information acquired, recommendations will be given for the commissioner company.
Theoretical framework of this thesis focuses on communication, contingency theory and Human Resource Management. These topics support the interview respondents needs and with those aspects, the needed results were found for the commissioner company. The end results of this research were that managers desires tools and training especially for communication and work monitoring, and solutions for those problems were found.