Cultural differences between Finland and Japan in communication style

Abstract

The main objective of this thesis was to study the communication styles and cultural differences between Finland and Japan in intercultural business communication. The need for intercultural communication skills arises whenever people from different languages and cultures come into contact.

Theories of culture value, language and contextual culture were used in designing a suitable theoretical framework for the study. In order to study the cultural differences dimensional frameworks and contextual culture framework were introduced and cultural factors affecting communication were examined. The cultures and contextual culture of Finland and Japan were also covered more explicitly.

In the empirical part of this study focuses on one company and studies the differences in communication styles and cultures between Finnish subsidiaries and Japanese-owner of group companies from the perspective of members of Finnish organizations. In particular of the case of this study, it is assumed that communication is in English and that most communication is conducted in a situation where there is a physical distance. As Japanese companies expand into Finland, opportunities for communication between organizations in both countries are increasing, like as this case study.

Main findings are language skills takes an important role of between two organisations. Individualism-Collectivism, power distance contrasts between Finland and Japan and this difference appear in the relationship between superiors and subordinates in both countries effect communications in those two organizations and it may also influence decision-making. The concept of contextual culture can be a hidden issue, as most members are unaware of the differences.