Interpersonal Communication Skills

Abstract

The main objective of this study is to analyse different interpersonal communication skills that individuals use to establish and maintain effective business relationships and explore their practical applications. To support this goal, following sub-objectives were achieved: • Considering various theories of interpersonal communications and types of interpersonal messages for strong theoretical basis. • Analysing explanation and persuasion skills. • Evaluating the importance of nonverbal communication. • Conducting research among individuals involved in interpersonal communications in their work process to complement the theoretical basis from a practical point of view. The work consists of an Introduction, two chapters of theoretical framework, Research and Discussion parts. Theoretical part provides a foundational understanding of the underlying principles, elements, and factors of interpersonal communications, then examines explanation and persuasion skills, their characteristics, challenges of their application, and nonverbal communication peculiarities. The theoretical foundation is enriched by qualitative research, conducted through interviews. Research offers a nuanced and in-depth exploration of individual’s perspectives, experiences, and behaviors, allowing to conduct detailed analysis of the research topic. The main target of the conducted research is to investigate the subjective experiences of individuals regarding interpersonal communication skills within their professional environment and assess the degree of situational variability of common explanation and persuasion tactics.