Employee's motivation through performance management : a case study: Shree Nishchal Saving and Credit Co-operative Ltd.

Abstract

Employees are the most valuable asset of any organization. Any organizational success largely depends on the performance of the employees and the achievement of organizational goals. A manager can develop a work environment that enables both employees and the organization to succeed by focusing on employee development and aligning organizational goals with team and individual goals. Performance management is a systematic process for improving organizational performance by developing the performance of individuals and teams.

This thesis aims to identify how employees are motivated to perform through a performance management process at Shree Nischal Savings & Credit Co-operative Ltd. The thesis objective is achieved by answering the following research questions; what factors motivate the employees at Shree Nishchal Saving and Credit Co-operative Ltd? and what performance management activities are currently carried out at Shree Nishchal Saving and Credit Co-operative Ltd?

An exploratory study was applied to conduct the research. Both primary and secondary data had used to conduct the research. The source of secondary data was a literature review. Both quantitative and qualitative research method was used as the primary data collection method. Data were collected through a questionnaire and in-depth interviews with the manager and four employees of the organization. The researcher had applied the mix-method to obtain the perspective of both manager and employees on the subject matter.

The study found that employees are motivated by salary/monetary compensation, promotion opportunities, interpersonal relationship with managers, feedback, and recognition and appreciation. In addition, the findings revealed that all of these motivation factors are influenced by the performance management practices performed in the organization. Although the current performance management process in the organization serves the purpose of performance management, the researcher recommends improvements in dealing with an underperformer, providing feedback, and providing recognition and rewards based on performance.