Supply chain analysis of body converted crafters of Volkswagen commercial vehicles in Finland
Böttcher, Martin (2021)
Böttcher, Martin
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021090317418
https://urn.fi/URN:NBN:fi:amk-2021090317418
Tiivistelmä
The objective of this bachelor’s thesis was to, firstly, illustrate the supply chain of body converted Crafters of Volkswagen Commercial Vehicles and to, secondly, detect improvement potential in this supply chain. To explain the practical background of the project, the involved supply chain stakeholders, Volkswagen Commercial Vehicles, the importer K-Auto and Premium Partners of the Volkswagen Group, responsible for body conversions, were initially presented. Afterwards, serving as a theoretical background of this thesis, the term and purpose of supply chain management as well as the framework for conducting the bachelor thesis, the so-called Business Process Management Lifecycle, were described. The Business Process Management Lifecycle proposes a Supply Chain Operations Reference model, that was used to structurally gather process information in interviews and to illustrate the supply chain processes afterwards. In terms of improvement potential, a Process Portfolio was used to evaluate the processes according to their need of improvement. The improvement potential of the most urgent processes to work on was subsequently verified and eliminated.
As a result, the project has illustrated the supply chain of body converted Crafters. Furthermore, delivery costs of Crafters equipped with four-wheel drive have been reduced by (…) % and thereby, additionally, the scope to use foreign body builders could have been broadened. Moreover, the project has contributed to improvement potential in terms of spare parts warehousing and after-sales communication, which shall be analysed by further projects.
As a result, the project has illustrated the supply chain of body converted Crafters. Furthermore, delivery costs of Crafters equipped with four-wheel drive have been reduced by (…) % and thereby, additionally, the scope to use foreign body builders could have been broadened. Moreover, the project has contributed to improvement potential in terms of spare parts warehousing and after-sales communication, which shall be analysed by further projects.