Application Specialist level 2, Working Diary
Lahtinen, Teemu (2021)
Lahtinen, Teemu
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021090317425
https://urn.fi/URN:NBN:fi:amk-2021090317425
Tiivistelmä
This thesis has been written in a dairy format, and it tells a daily life of a person working as IT-Specialist in a service desk job. The work consists of eight weeks of documentation of the working days that are during the days 15.03.2021-17.05.2021. The written days consists of work and such done during those working days, what was accomplished and learned. It fol-lows specifically how the days are spent as an employer in an IT-company. Everything is written during the days as notes and then written in the actual thesis. It displays the things learned and if the goals of the week have been reached.
The writer works in IT-Company as a level two helpdesk application specialist.
The group consists of approximately 17 members in our level two team and multitude of members in level one and three teams. There is also a project and maintenance groups. We all work together to solve IT-related issues within our customer groups.
The conclusions of the thesis have been formed at the end where the challenges and learned new information has been discussed. If there is anything to be improved has been taken into consideration as well to survey the writer personal growth and skill level. The things that have been written might have been censored or altered due to copyrights or pre-vention of personal information leaking. The thesis can be used to reflect on own learning and possible improvement of personal attributes and habits.
The writer works in IT-Company as a level two helpdesk application specialist.
The group consists of approximately 17 members in our level two team and multitude of members in level one and three teams. There is also a project and maintenance groups. We all work together to solve IT-related issues within our customer groups.
The conclusions of the thesis have been formed at the end where the challenges and learned new information has been discussed. If there is anything to be improved has been taken into consideration as well to survey the writer personal growth and skill level. The things that have been written might have been censored or altered due to copyrights or pre-vention of personal information leaking. The thesis can be used to reflect on own learning and possible improvement of personal attributes and habits.