Steps to resident-driven services - How to develop sustainable living services for resident communities?

Abstract

Steps to resident-led services is a guide for SMEs and those interested in developing environmentally responsible services produced by the Askel (Step) project of the LAB University of Applied Sciences. The guide provides key information on how new types of services for sustainable living can be developed together with resident communities. The guide gives information on the project that piloted the sustainable services of three companies with resident-led service design methods and presents the necessary steps to develop your company’s services sustainably.

The Askel – Co-developing services for sustainable living project (2020–2021) designed environmentally responsible services for resident communities together with companies. The aim of the project was to make it easier for residents to change to more sustainable everyday life and help companies create new, environmentally responsible business activities. Resident-led service design strengthens the demand and supply between residents and companies. New, sustainable services support the growth of business activities in the region and strengthen the communality of resident communities, increasing the attractiveness of residential areas and the region.