The roles of trust and feedback in organisational leadership: Case study for the Ministry of Finance
Mahne, Micaela (2021)
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021102118822
https://urn.fi/URN:NBN:fi:amk-2021102118822
Tiivistelmä
This is a research-based case study on trust and feedback in organisational leadership. The objective was to investigate how trust and feedback are experienced in remote work and to help the Finnish Ministry of Finance’s on-going strategy processes by shedding light on the roles of trust and feedback in their organisation as well as give materials to work towards a better and more flourishing organisation.
Leadership, trust and feedback are ever-evolving concepts with different types and multidimensional aspects. For an organisation to flourish, it is critical to examine these key concepts.
Quantitative methods were used for statistics analysis and qualitative methods for first- hand observation. Webropol-online survey tool was used to collect data from two target groups: management and employees within the Ministry. The online survey used close- ended statements using the Likert-scale, gathering 142 respondents. The main research questions were “What are the roles of trust and feedback in organizational leadership?”.
The evidence suggests that trust, as it is one of the Ministry’s core values, is embedded in the professional relationship between management and employees. Compared to trust, the views on the current state of feedback within the organisation are not as unified.
Wellbeing at work and open communication are at the heart of management, interaction and collaboration. Trust and feedback are the new ways of modern management, and a by-product of an organisation that is healthy from the inside. To achieve this, it is proposed for the Ministry to strengthen trust and feedback by increasing transparent and open communication and decision-making as well as introduce methods for seeking and receiving feedback.
Leadership, trust and feedback are ever-evolving concepts with different types and multidimensional aspects. For an organisation to flourish, it is critical to examine these key concepts.
Quantitative methods were used for statistics analysis and qualitative methods for first- hand observation. Webropol-online survey tool was used to collect data from two target groups: management and employees within the Ministry. The online survey used close- ended statements using the Likert-scale, gathering 142 respondents. The main research questions were “What are the roles of trust and feedback in organizational leadership?”.
The evidence suggests that trust, as it is one of the Ministry’s core values, is embedded in the professional relationship between management and employees. Compared to trust, the views on the current state of feedback within the organisation are not as unified.
Wellbeing at work and open communication are at the heart of management, interaction and collaboration. Trust and feedback are the new ways of modern management, and a by-product of an organisation that is healthy from the inside. To achieve this, it is proposed for the Ministry to strengthen trust and feedback by increasing transparent and open communication and decision-making as well as introduce methods for seeking and receiving feedback.