Developing direct delivery process in Oulu University Hospital
Virtanen, Maria (2021)
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021110819446
https://urn.fi/URN:NBN:fi:amk-2021110819446
Tiivistelmä
Objective of this thesis is to develop direct delivery process in central warehouse of Oulu University Hospital using Lean management, in order to help the warehouse reach the service promise of 36 hour delivery time. The thesis work is part of larger development process in the warehouse.
The thesis process started by working as a direct delivery employee for two months. When the project begun, the process was mapped, described and timed in order to detect the waste. Open interviews with direct delivery employees were conducted to find out their perceptions and needs for the project. Supported by these interviews and Six Sigma 6M method, fishbone diagram was built to identify and categorize the waste. Efficiency of the direct delivery was inspected by getting information from the warehouse databases.
It was concluded, that warehouse has enough resources, but the process is leaking especially at the end part of the process, in printing and packing. To reduce the waste, some investments to new equipment would be needed. Possibility to make changes into software that the warehouse is using, should be also investigated.
Since the direct delivery is getting new workspace in the near future, it offers good potential to implement improvements and reorganize work in order to reduce waste. As an end product the thesis maps the waste in the process and gives suggestions how to reduce it.
The thesis process started by working as a direct delivery employee for two months. When the project begun, the process was mapped, described and timed in order to detect the waste. Open interviews with direct delivery employees were conducted to find out their perceptions and needs for the project. Supported by these interviews and Six Sigma 6M method, fishbone diagram was built to identify and categorize the waste. Efficiency of the direct delivery was inspected by getting information from the warehouse databases.
It was concluded, that warehouse has enough resources, but the process is leaking especially at the end part of the process, in printing and packing. To reduce the waste, some investments to new equipment would be needed. Possibility to make changes into software that the warehouse is using, should be also investigated.
Since the direct delivery is getting new workspace in the near future, it offers good potential to implement improvements and reorganize work in order to reduce waste. As an end product the thesis maps the waste in the process and gives suggestions how to reduce it.