Business travellers' needs at airport services : Case Airpro Tampere
Lahtinen, Sara (2021)
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021112421462
https://urn.fi/URN:NBN:fi:amk-2021112421462
Tiivistelmä
The objective of this thesis was to research business travellers’ needs at Tampere-Pirkkala airport. The commissioner for this thesis was Airpro Oy. Airpro Oy is an aviation service provider for 12 different airports in Finland. In this thesis the focus was on airport services and ground handling services provided by Airpro Oy, but also on other services concerning business travellers. Aim was to find out what needs do business travellers have in for airports services.
This thesis’ research method was qualitative research and research was executed as themed interviews. Interviews consisted of interviewing total of three persons and interviews were done in summer 2021. Interviewees were business travellers but also persons organizing business travels. Interviews had five different themes planned beforehand, that were connected to airport’s services and business travel.
In the interviews it was found out that for business travellers the most important factor in services is quickness and fluency, and therefore they prefer smaller and airports that are close-by when departing for business travel. The research showed that business travellers do not have big expectations and needs on services in small airport, and the current services provided by Airpro Oy in Tampere-Pirkkala airport work immaculately.
What was found in the research was that Tampere-Pirkkala airport is desired to be used for business traveling in the future but increase in flight destinations was hoped. Airport’s services were mainly seen content, but also development targets were found. Based on the research results the commissioner was given recommendations, how services could be improved based on business travellers’ needs.
This thesis’ research method was qualitative research and research was executed as themed interviews. Interviews consisted of interviewing total of three persons and interviews were done in summer 2021. Interviewees were business travellers but also persons organizing business travels. Interviews had five different themes planned beforehand, that were connected to airport’s services and business travel.
In the interviews it was found out that for business travellers the most important factor in services is quickness and fluency, and therefore they prefer smaller and airports that are close-by when departing for business travel. The research showed that business travellers do not have big expectations and needs on services in small airport, and the current services provided by Airpro Oy in Tampere-Pirkkala airport work immaculately.
What was found in the research was that Tampere-Pirkkala airport is desired to be used for business traveling in the future but increase in flight destinations was hoped. Airport’s services were mainly seen content, but also development targets were found. Based on the research results the commissioner was given recommendations, how services could be improved based on business travellers’ needs.