Development of shipping process: Neles Finland Oy
Vahvelainen, Irina (2021)
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021120122862
https://urn.fi/URN:NBN:fi:amk-2021120122862
Tiivistelmä
The status of the shipping process between the plants of a valve automation manufacturer was explored in this thesis. The work was done as part of a project for the organization Neles Oy, Maintenance, repair, and operations Order Management (MRO OM) team. The goal was to determine the present condition of the shipping process, identify and develop problem areas, and analyze potential future development needs.
The knowledge base discusses the concept of the process and the stages of the process development process. It is also necessary to understand what kind of software and documents are in use during the process. Therefore, some theoretical internal vocabulary has also been explained in the theoretical part.
The empirical part of the thesis was performed as a development project, detailing what and how was created along the process. The project management methods are focus group interview and one's own observation in addition to the work. Focus group interview was provided for few MRO OM team employees, who already had experience in the process and have their point of view in the possible issues.
Three figures have been produced for thesis that represent the original status of the shipping process, the outcomes, and the ideal shipping process for future development. One of the outcomes, the weekly submission is set as a separate work queue in the MRO OM team. Furthermore, as part of the weekly departure, shipping instructions were produced for the organization so that other employees of the MRO OM team may become acquainted with the work queue and handle it in the future. The development of the shipping process was successful based on the project and daily work.
The knowledge base discusses the concept of the process and the stages of the process development process. It is also necessary to understand what kind of software and documents are in use during the process. Therefore, some theoretical internal vocabulary has also been explained in the theoretical part.
The empirical part of the thesis was performed as a development project, detailing what and how was created along the process. The project management methods are focus group interview and one's own observation in addition to the work. Focus group interview was provided for few MRO OM team employees, who already had experience in the process and have their point of view in the possible issues.
Three figures have been produced for thesis that represent the original status of the shipping process, the outcomes, and the ideal shipping process for future development. One of the outcomes, the weekly submission is set as a separate work queue in the MRO OM team. Furthermore, as part of the weekly departure, shipping instructions were produced for the organization so that other employees of the MRO OM team may become acquainted with the work queue and handle it in the future. The development of the shipping process was successful based on the project and daily work.