Developing Robotic Process Automation Tool for Testing Virtual Assistant
Le, Phuong (2021)
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021120223311
https://urn.fi/URN:NBN:fi:amk-2021120223311
Tiivistelmä
Robotic process automation (RPA) has been experiencing an increasing trend of interest in recent times. It is an approach to business workflow automation, in which the program emulates user actions within a graphical user interface to achieve the desired result. In this study, the objective was to develop an RPA tool for testing chatbot to enhance the HR Virtual Assistant’s responses’ accuracy and user experience. This study aimed to reduce manual and repetitive work by utilizing the RPA technology.
The research approach was action research and was divided into three phases. The first phase was the initial state analysis of the HR Virtual Assistant development and chatbot testing process. A literature review about RPA and UiPath was conducted in the second phase. The third phase was about developing a chatbot testing tool utilizing the RPA technology. The selected process for developing was the chatbot hyperlinks testing process. Feedback and ideas gathered during this phase were taken into account in developing the RPA tool.
As a result of this study, an RPA tool that supports the case organization in testing the virtual assistant was developed. The RPA tool makes it possible to test and detect broken hyperlinks in the HR Virtual Assistant’s responses, and it significantly eases and automates the chatbot testing process. Therefore, less manual work has to be done, and the tool helps increase the accuracy and enhance user experience of the HR Virtual Assistant. Recommendations for the next steps and next research are included at the end of this study.
The research approach was action research and was divided into three phases. The first phase was the initial state analysis of the HR Virtual Assistant development and chatbot testing process. A literature review about RPA and UiPath was conducted in the second phase. The third phase was about developing a chatbot testing tool utilizing the RPA technology. The selected process for developing was the chatbot hyperlinks testing process. Feedback and ideas gathered during this phase were taken into account in developing the RPA tool.
As a result of this study, an RPA tool that supports the case organization in testing the virtual assistant was developed. The RPA tool makes it possible to test and detect broken hyperlinks in the HR Virtual Assistant’s responses, and it significantly eases and automates the chatbot testing process. Therefore, less manual work has to be done, and the tool helps increase the accuracy and enhance user experience of the HR Virtual Assistant. Recommendations for the next steps and next research are included at the end of this study.