Proactive Competence Development in Technical Services
Stenfors, Jan (2021)
Avaa tiedosto
Lataukset:
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021120924739
https://urn.fi/URN:NBN:fi:amk-2021120924739
Tiivistelmä
This study aims to improve competence development within a Technical consulting Services business. As it stands, competence development is not proactively managed in the case company. The objective for the study is to identify issues related to the current ways of operation and propose improvements to the development of competence in order to stay proactive.
This study is mainly of a qualitative nature. In the study data is collected through a survey and interviews. This data is then reviewed and compiled in order to form a AS – IS analysis of the current state of operations. This data is then combined with best practices retrieved from a literature review in order to form an improvement proposal.
The outcome of the study is a proposal for improvements to the competence development within the case company. The foundation for the proposal originates from a Knowledge Management value chain which has four distinct areas, knowledge identification, knowledge storage, knowledge implementation and knowledge application. The outcome of this study will aid the case company in staying proactive to incoming required knowledge, resulting in an increased efficiency, reduction of potential cost spent and provide an increased level of adopting new competence with a higher job satisfaction of their employees.
This study is mainly of a qualitative nature. In the study data is collected through a survey and interviews. This data is then reviewed and compiled in order to form a AS – IS analysis of the current state of operations. This data is then combined with best practices retrieved from a literature review in order to form an improvement proposal.
The outcome of the study is a proposal for improvements to the competence development within the case company. The foundation for the proposal originates from a Knowledge Management value chain which has four distinct areas, knowledge identification, knowledge storage, knowledge implementation and knowledge application. The outcome of this study will aid the case company in staying proactive to incoming required knowledge, resulting in an increased efficiency, reduction of potential cost spent and provide an increased level of adopting new competence with a higher job satisfaction of their employees.