Refining digital care for headache disorders - enhancing user experience
Uusitalo, Annukka (2021)
Avaa tiedosto
Welcome to the digital care path for headache disorders
Video about the benefits of relaxation
Lataukset:
Uusitalo, Annukka
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021121626564
https://urn.fi/URN:NBN:fi:amk-2021121626564
Tiivistelmä
This was a development project of a digital care path for patients with headache disorders in Helsinki University Hospital. The digital care path was originally produced in 2018. It consists of information for the patient, physiotherapeutic and cognitive behavioral coaching, and a mobile headache diary. The project focused on patient centered care. The goal was to clarify user experience of the current care path and to gather development ideas to better support the needs of patients in their care for headache disorders. User interviews were selected to gain rich data. Altogether eight informants were interviewed.
Analysis of interview material identified six main themes: support, usability, information, personalization, existing content and miscellaneous. Users needed more peer support and support for the use of the care path. They also wished for more information on various subjects such as diversity of migraine symptoms, different migraine types, on new medications and scientific advances among others. Users had experienced some usability issues. Main issue impairing usability concerned mobile headache diary. It should be simpler to reduce data entry burden of patients. This would enhance diary adherence. Users wished for a personalization ability for the care path. There should be sections for more advanced users and possibility to bookmark items especially meaningful to oneself. Moreover, there were various valuable miscellaneous enhancement suggestions, such as more videos would be appreciated. However, there already existed a lot of content as well which users regarded very beneficial.
Subsequently some new features were developed. Features and gathered information were presented to the informants and two HUS customer council members in a workshop for final refinement.
This development project provides valuable user information for future development of the digital care of headache patients and more generally what kind of features users appreciate in electronic services.
Analysis of interview material identified six main themes: support, usability, information, personalization, existing content and miscellaneous. Users needed more peer support and support for the use of the care path. They also wished for more information on various subjects such as diversity of migraine symptoms, different migraine types, on new medications and scientific advances among others. Users had experienced some usability issues. Main issue impairing usability concerned mobile headache diary. It should be simpler to reduce data entry burden of patients. This would enhance diary adherence. Users wished for a personalization ability for the care path. There should be sections for more advanced users and possibility to bookmark items especially meaningful to oneself. Moreover, there were various valuable miscellaneous enhancement suggestions, such as more videos would be appreciated. However, there already existed a lot of content as well which users regarded very beneficial.
Subsequently some new features were developed. Features and gathered information were presented to the informants and two HUS customer council members in a workshop for final refinement.
This development project provides valuable user information for future development of the digital care of headache patients and more generally what kind of features users appreciate in electronic services.