Medical tourism in Bangladesh : The medical tourism industry, services, and customer satisfaction of Galaxy Healthcare Services in Bangladesh
Chawdhuri, Rupa (2021)
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021122290420
https://urn.fi/URN:NBN:fi:amk-2021122290420
Tiivistelmä
The aim of the thesis was to research the customer satisfaction at Galaxy healthcare and its services. The study’s main purpose was to find the problems and obstacles in developing the current situation of this tourism sector in Bangladesh. Finding the medical tourism sector's impact, evaluating the study objectives, and applying for better improvement. One aim was also to find some suggestions that will help the commissioner as well the customer for better treatment during their travel.
There is one theory part and one research part in this thesis. In theory part discussed the Galaxy healthcare services and the medical tourism and its impacts on different sectors. What kind of service does the Galaxy healthcare service provide for their patients? Why do people choose medical tourism and what are the impacts on health human resources, as described in the theory part. In the research part the interview results were analyzed and suggestions were given to Galaxy healthcare for its services.
Patient satisfaction is an important fact. They might have some problems or difficulties for which they were unable to cure themselves in their home countries. Finding the best possible outcome to improve the medical treatment in the home country and provide the best facility for customer satisfaction.
There is one theory part and one research part in this thesis. In theory part discussed the Galaxy healthcare services and the medical tourism and its impacts on different sectors. What kind of service does the Galaxy healthcare service provide for their patients? Why do people choose medical tourism and what are the impacts on health human resources, as described in the theory part. In the research part the interview results were analyzed and suggestions were given to Galaxy healthcare for its services.
Patient satisfaction is an important fact. They might have some problems or difficulties for which they were unable to cure themselves in their home countries. Finding the best possible outcome to improve the medical treatment in the home country and provide the best facility for customer satisfaction.