Retail industry adopting change : adaptation: automation: benefits
Ahmed, Nabeel (2013)
Ahmed, Nabeel
Arcada - Nylands svenska yrkeshögskola
2013
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201301081155
https://urn.fi/URN:NBN:fi:amk-201301081155
Tiivistelmä
This thesis contains the research on the key change adoptive agents/forces and the solu-tions to the world‟s rapidly growing and one of the most consumer facing industry. The trillions worth retail industries are undergoing the period of important restructuring inter-nally and externally. The author highlights the key factors that force the retail industry to adopt modern technologies for their daily business processes in order to be more competi-tive. The factors have been viewed in two perspectives 1-Internal (store/warehouse man-agement, human capital) and 2-Externally (customers, suppliers). In response of these factors, the research presents state of the art 1-Self Checkout System 2-RFID 3-Cloud Computing as tested and proven technologies that has been observed and implemented in the “Future Stores” by big box retailers. Finally the author discusses the tangible and in-tangible benefits to the retail business derived from the implementation of mentioned technologies. To meet the research demands, the writer constructs a theoretical frame-work by using the descriptive and exploratory research method as a secondary resource; while empirical research was conducted through semi structured phone interviews with experts from the retail industry and the retail management consultants.
The results derived from theoretical study and empirical research show that the use of updated retail management technologies like Self-checkout System, RFID and Cloud Computing can reduce cost and management pain fairly. While the bigger impact of such adoptions is to build a seamless supply chain, customer experience management and business intelligence system; which plays a vital role to prolong the competitiveness and life cycle of retail business against future economic setbacks.
The results derived from theoretical study and empirical research show that the use of updated retail management technologies like Self-checkout System, RFID and Cloud Computing can reduce cost and management pain fairly. While the bigger impact of such adoptions is to build a seamless supply chain, customer experience management and business intelligence system; which plays a vital role to prolong the competitiveness and life cycle of retail business against future economic setbacks.