Management of Chinese restaurant
Cui , Longbo (2009)
Cui , Longbo
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With Chinese economy developing rapidly, the Chinese restaurant is under the spotlight, but the management of Chinese restaurant is weak at the moment, especially on the service management, which is an important part of service management in the Chinese restaurant. On the other hand, the managers of Chinese restaurant should pay more attention on the service management for instance brand, service innovation. Service management is core and essential concept for every service company recently, meanwhile, at the same level of external facts like quality of products and low-cost raw material, service will improve the competitive advantages of company. What’s more, what best service is offering what customers’ nee, in order to increase the advantages of competition. the leader can use the excellent qualities to inspire the employees, a team to achieve the goals, at the same time, an effective leader is going to manage the relationship with others and create positive outcomes; The styles of predominant leadership mainly have autocratic, democratic, and laissez-faire, in addition, there are two more new-trend leadership style----transformational and transactional leadership, the leader will understand when to be autocratic, when to be democratic ,and when to transformable and transactional leadership, in other words, an excellent and successful leader will apply appropriately leadership styles into different developing stages of the company. Team is generally in short a definition of a group of people working together to accomplish a goal, as a matter of fact, the teammates are responsible for reaching the goal, The problem-solving teams mainly focus on a problem related to marketing share or innovation of new product, hence the form of team is a temporary period. A company aspires to build a high-competence team to approach the goal and perspectives, importantly needs the employees to put their efforts and intelligence into the team works in order to reduce the potential disputes and problems. And a successful company is supposed to build an effective team to support the sustainable development of company. I interviewed 2 owners of business Chinese restaurants(Ma Baosheng, MrX) and one officer (Zhao Hong)in the Chinese catering and health food department . During these interviews, I can definitely figure out what problems the Chinese restaurants are confronting. Meanwhile, relying on the problems, we can build a completely reasonable management system in the Chinese restaurants. And during the interview the interviewees had to figure out the service management, leadership and team-building in the Chinese restaurant, and the outcome of interview had pointed out the importance and effective influence of management in Chinese restaurant such as brand, innovation, technology, service. Meanwhile, on the part of the developing management of Chinese restaurant, it pointed out the best managerial business model for Chinese restaurant is multi-channel model. Chinese restaurant can only strengthen channels of upstream and downstream, in order to enhance the competitive ability and management. Relying on the service management to increase more channels, the Chinese restaurant is supposed to be stronger and increase the ability of overwhelming risk.