Developing a TQM for a company : First Initiative for PhemssalTech Ventures in Lagos, Nigeria
Adefolalu, Olufemi (2013)
Tampereen ammattikorkeakoulu
2013
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201303223579
https://urn.fi/URN:NBN:fi:amk-201303223579
Tiivistelmä
Quality is service targeted towards intended use and to achieve it requires a process based quality management system (QMS) as specified by ISO 9001:2000. A Quality Manual describes management practices, the structure of the QMS and the framework for a feedback system.
The main idea of the ISO quality family is continuous improvement using a PDCA (Plan, Do, Check and Act) circle. A company, based on its chosen field of operation, identifies customers’ needs, set mission and vision and strategically plans to achieve them. The organisational structure is designed and management processes will be em-ployed to make the whole system work. Business results in the form of customers’ feedback will be collected for review and analysis, then improvement planning will be set in motion and the system will continue to update itself.
The quality plan presented in this thesis outlines the quality programme that is to be applied by PhemssalTech Ventures through implementation of projects. The quality programme is intended to be executed during procurement, construction and installation in project steel work.
The main idea of the ISO quality family is continuous improvement using a PDCA (Plan, Do, Check and Act) circle. A company, based on its chosen field of operation, identifies customers’ needs, set mission and vision and strategically plans to achieve them. The organisational structure is designed and management processes will be em-ployed to make the whole system work. Business results in the form of customers’ feedback will be collected for review and analysis, then improvement planning will be set in motion and the system will continue to update itself.
The quality plan presented in this thesis outlines the quality programme that is to be applied by PhemssalTech Ventures through implementation of projects. The quality programme is intended to be executed during procurement, construction and installation in project steel work.