Sharing Tacit Knowledge in an Organization
Keglovits, Barbara Tuuli (2013)
HAAGA-HELIA ammattikorkeakoulu
2013
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2013052210238
https://urn.fi/URN:NBN:fi:amk-2013052210238
Tiivistelmä
Living in the information society, where information is constantly created, transferred, managed and used, leads to the phenomenon of a knowledge economy. In an economy as such, capital is defined by intellectual capabilities; therefore, knowledge is the most valuable asset of an organization. For this reason, communicating and organizing knowledge is essential. Two types of knowledge can be distinguished; explicit and tacit knowledge. The first one is based on academic information, which can be learned formally, such as the information in encyclopedias. As for the tacit knowledge, it can be gained mostly from experiences, from other people, as for instance, riding a bike or speaking a language.
Tacit knowledge is currently in the spotlight of knowledge communication development. It is not easy to convey this kind of knowledge. The only way this can happen if people work together in a harmonized environment, being ready to share their knowledge. In order to help facilitate the transfer of tacit knowledge, a lot of research is being conducted on how such tacit knowledge can be converted to explicit knowledge.
This study researches the sharing of tacit knowledge in the target organization, which employees numerous short-term interns. Considering that this organization’s services depend on knowledge-intensive activities, knowledge is the organization’s most valuable asset. Therefore, knowledge transfer is one of their core issues. Furthermore, the general sharing of knowledge and the current stage of knowledge management have both been analyzed, in order to support the questions of this study. The study’s main research question is as follows: How is tacit knowledge shared in project-based working processes within the organization?
The research method is both qualitative and qualitative. Interviews and questionnaires support the assessment of the current stage of sharing tacit knowledge, knowledge in general and knowledge management within the target organization.
Tacit knowledge is currently in the spotlight of knowledge communication development. It is not easy to convey this kind of knowledge. The only way this can happen if people work together in a harmonized environment, being ready to share their knowledge. In order to help facilitate the transfer of tacit knowledge, a lot of research is being conducted on how such tacit knowledge can be converted to explicit knowledge.
This study researches the sharing of tacit knowledge in the target organization, which employees numerous short-term interns. Considering that this organization’s services depend on knowledge-intensive activities, knowledge is the organization’s most valuable asset. Therefore, knowledge transfer is one of their core issues. Furthermore, the general sharing of knowledge and the current stage of knowledge management have both been analyzed, in order to support the questions of this study. The study’s main research question is as follows: How is tacit knowledge shared in project-based working processes within the organization?
The research method is both qualitative and qualitative. Interviews and questionnaires support the assessment of the current stage of sharing tacit knowledge, knowledge in general and knowledge management within the target organization.