Current State Analysis and Process Harmonization for Miscellaneous Invoicing : UPM-Kymmene Oyj
Mykkänen, Karoliina (2013)
Tampereen ammattikorkeakoulu
2013
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2013052310348
https://urn.fi/URN:NBN:fi:amk-2013052310348
Tiivistelmä
The current Miscellaneous Invoicing tool of UPM-Kymmene Oyj is to be replaced by the end of 2015. At the same time the whole invoicing process is under scrutiny since more efficient working methods are continuously targeted by harmonizing the processes inside the company.
The purpose of the thesis was to carry out a pre-feasibility study of the current situation in Miscellaneous Invoicing process. An online questionnaire was conducted among the different user groups of the invoicing tool in order to map their satisfaction level with the current tool and possible improvement suggestions. Furthermore, the thesis was to harmonize the invoicing process and store the tacit knowledge possessed by the team members by creating globally relevant work instructions for the use of the miscellaneous invoicing tool. The work instructions were drawn according to the UPM guidelines and were finally downloaded to UPM Intranet team site of Miscellaneous Invoicing team.
The findings of the questionnaire indicate that the invoicing process itself is workable, but the tool is slow, unreliable and old-fashioned. Therefore, with a modern updated tool the performance and efficiency could be improved. The main development areas were more automated posting procedure, functionality of the archive, implementation of e-invoicing, and training regarding the use of the tool among others.
The appendix 4, open ended answers to the questionnaire, and appendix 5, work instructions, are only delivered to the commissioner of the thesis and are not published.
The purpose of the thesis was to carry out a pre-feasibility study of the current situation in Miscellaneous Invoicing process. An online questionnaire was conducted among the different user groups of the invoicing tool in order to map their satisfaction level with the current tool and possible improvement suggestions. Furthermore, the thesis was to harmonize the invoicing process and store the tacit knowledge possessed by the team members by creating globally relevant work instructions for the use of the miscellaneous invoicing tool. The work instructions were drawn according to the UPM guidelines and were finally downloaded to UPM Intranet team site of Miscellaneous Invoicing team.
The findings of the questionnaire indicate that the invoicing process itself is workable, but the tool is slow, unreliable and old-fashioned. Therefore, with a modern updated tool the performance and efficiency could be improved. The main development areas were more automated posting procedure, functionality of the archive, implementation of e-invoicing, and training regarding the use of the tool among others.
The appendix 4, open ended answers to the questionnaire, and appendix 5, work instructions, are only delivered to the commissioner of the thesis and are not published.