Finding out the reasons for unsatisfactory internal communication, especially between departments and units in the case of the Ministry of Defence
Pykäläinen, Beata (2013)
HAAGA-HELIA ammattikorkeakoulu
2013
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2013052811364
https://urn.fi/URN:NBN:fi:amk-2013052811364
Tiivistelmä
The commissioning party for this Bachelor’s thesis was the Ministry of Defence. This thesis is based on the work related well-being questionnaire of the Ministry from the year 2011, that suggested that the personnel of the Ministry was somewhat unsatisfied with the communication between its departments and units. Therefore this thesis examines the possible problems in the internal communication of the Ministry and especially problems in communication between its departments and units. The first objective of this thesis is to find out is there really dissatisfaction in internal communication of the Ministry, both inside different units and departments and also between different departments and units. The second objective is to find out what are the possible problems.
The theoretical part of this thesis concentrates on organisational communication and especially internal communication in the context of the Ministry of Defence.
The research part of this thesis consists of a questionnaire, its results and an analysis based on the results. The questionnaire was released in the intranet of the Ministry in June and another time in September 2012. The method of the research is therefore a quantitative research method. The results were analysed during the winter of 2012. This thesis was completed in April 2013.
The results of the research tell that the personnel is quite satisfied with the overall internal communication of the Ministry, that they are satisfied with communication inside their own department or unit but that they are somewhat dissatisfied with communication between departments and units. There were four key reasons for the problems in the internal communication and they are explained in detail in chapter six. The recommendation is that there would be more discussions about communication in the departments and units of the Ministry.
The theoretical part of this thesis concentrates on organisational communication and especially internal communication in the context of the Ministry of Defence.
The research part of this thesis consists of a questionnaire, its results and an analysis based on the results. The questionnaire was released in the intranet of the Ministry in June and another time in September 2012. The method of the research is therefore a quantitative research method. The results were analysed during the winter of 2012. This thesis was completed in April 2013.
The results of the research tell that the personnel is quite satisfied with the overall internal communication of the Ministry, that they are satisfied with communication inside their own department or unit but that they are somewhat dissatisfied with communication between departments and units. There were four key reasons for the problems in the internal communication and they are explained in detail in chapter six. The recommendation is that there would be more discussions about communication in the departments and units of the Ministry.