Analysis of logistic process : Measuring performance using balanced score card

Abstract

All industrial companies want to be productive and to make profit as well as expand their markets. To accomplish this, organizations are working on different principles, strategies to improve their processes to achieve their goals to have the right item in the right quantity at the right place, in the right condition to the right customer at the right time. This is where logistics management comes in, to make this all possible.

This thesis aims at looking into logistics as a process to show how organizations use it and how different choices in logistics affect the companies. The objective in this project was to find out if there were better ways in which the logistics process can be improved.

Using balance score card as the main analysis traitor, the analysis process was categorized into four perspectives: internal business process, financial, customer and the learning and development perspective. Other analysis tools included the Deming’s 14 points and six-sigma methods.

Methods of research included interviews with workers, questionnaires to clients as well as using feedback from previous transactions. By collecting information relating to the business process from the point of sales order to the point where the customers made their payments, with all issues con-concerning who does what, when, and why, from sales to customer were enough to draw up a process map which will be made into a new improved blue-printed process diagram for the commissioner.