SharePoint Framework, Modern Script Editor & Chat Bot
Kremenetsky, Dennis (2022)
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022053013012
https://urn.fi/URN:NBN:fi:amk-2022053013012
Tiivistelmä
The objective of this thesis was to create a “How to” guide on using SharePoint framework, Modern Script Editor, SharePoint online modern, and creating and implementing a chat bot on a SharePoint site. The process required practically no coding to accomplish the end-product. It also covered extra features including QnA analytics, chat widgets and Omnichannel.
SharePoint Online is used for building complex Intranets where information can be shared in the organization. SharePoint framework is needed to build web parts and extensions for SharePoint sites. The Modern Script Editor is needed to be able to add custom code into a SharePoint site. Using services like Azure QnA, Power Virtual Agent and Power Automate a chat bot was created with a knowledge base. Omnichannel can be used to extend the capabilities of Power Virtual Agent.
With the combination of SharePoint Framework, Modern Script Editor and Microsoft applications, an Intranet was created with the capability of supporting a chat bot and live agent transfer. Omnichannel was able to provide live customer support straight from the chat bot. This thesis showed Marskidata how to build a chat bot for their own site or customers Intranet.
SharePoint Online is used for building complex Intranets where information can be shared in the organization. SharePoint framework is needed to build web parts and extensions for SharePoint sites. The Modern Script Editor is needed to be able to add custom code into a SharePoint site. Using services like Azure QnA, Power Virtual Agent and Power Automate a chat bot was created with a knowledge base. Omnichannel can be used to extend the capabilities of Power Virtual Agent.
With the combination of SharePoint Framework, Modern Script Editor and Microsoft applications, an Intranet was created with the capability of supporting a chat bot and live agent transfer. Omnichannel was able to provide live customer support straight from the chat bot. This thesis showed Marskidata how to build a chat bot for their own site or customers Intranet.