Management practices and perceptions of employee engagement in a local fast-food restaurant.
Bombina, Kristina (2022)
Bombina, Kristina
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022053013227
https://urn.fi/URN:NBN:fi:amk-2022053013227
Tiivistelmä
The Bachelor’s thesis examines management practices and perceptions of employee engagement in a local fast-food restaurant. The background of the thesis is derived from the elevated interest in the phenomenon of employee engagement from the researchers and practitioners. Antecedents affecting psychological meaningfulness and antecedents that the managers believe to be most efficient to the chosen company are the focus of the study.
The case study is a privately owned local fast-food restaurant. The organization consists of 60 employees, 16 of which are managers. The goal of the research is to outline existing antecedents that contribute to meaningfulness and apply them to the case study. The research question is which antecedents most positively impact employees’ level of engagement in the chosen organization? The motivator of the study is the researcher's personal interest in learning persuasive, effective engagement practices, which in turn can cause a rise in the profitability of the company used in the thesis.
The theoretical part examines the organizational antecedents, definitions, and categories of employee engagement, and compares the theories about the phenomenon. A few organizational antecedents affecting meaningfulness were outlined in the theoretical part, such as feedback, autonomy, supervisory and colleague support. The qualitative research method was used in the framework. Managers of the organization were chosen as the participants in the semi-structured interviews. The data research method is an abductive approach to content analysis. The thesis process started at the beginning of January 2022 and was planned to be finished by the end of May 2022.
The results of the research revealed the correlation of the theoretical part to data analysis. Results introduce the reader to the manager's beliefs that supervisory support and autonomy are the most positively impactful organizational antecedents to employee engagement. In addition, through the abductive approach of content data analysis, the researcher was able to interpret and contextualize the data in correlation to the theoretical part to understand it differently from the perspective of newly received conceptual data from semi-structured interviews. Recommendations were obtained based on the received data to provide suggestions for encouraging employee engagement in the organization.
The case study is a privately owned local fast-food restaurant. The organization consists of 60 employees, 16 of which are managers. The goal of the research is to outline existing antecedents that contribute to meaningfulness and apply them to the case study. The research question is which antecedents most positively impact employees’ level of engagement in the chosen organization? The motivator of the study is the researcher's personal interest in learning persuasive, effective engagement practices, which in turn can cause a rise in the profitability of the company used in the thesis.
The theoretical part examines the organizational antecedents, definitions, and categories of employee engagement, and compares the theories about the phenomenon. A few organizational antecedents affecting meaningfulness were outlined in the theoretical part, such as feedback, autonomy, supervisory and colleague support. The qualitative research method was used in the framework. Managers of the organization were chosen as the participants in the semi-structured interviews. The data research method is an abductive approach to content analysis. The thesis process started at the beginning of January 2022 and was planned to be finished by the end of May 2022.
The results of the research revealed the correlation of the theoretical part to data analysis. Results introduce the reader to the manager's beliefs that supervisory support and autonomy are the most positively impactful organizational antecedents to employee engagement. In addition, through the abductive approach of content data analysis, the researcher was able to interpret and contextualize the data in correlation to the theoretical part to understand it differently from the perspective of newly received conceptual data from semi-structured interviews. Recommendations were obtained based on the received data to provide suggestions for encouraging employee engagement in the organization.