Enhancing Middle Management's Competencies on Employee Engagement in a Diverse Workplace
Yusof, Fazillah (2022)
Avaa tiedosto
Lataukset:
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022060615585
https://urn.fi/URN:NBN:fi:amk-2022060615585
Tiivistelmä
This study is based on one of Human Resources functions and that is to focus on employee engagement. The goal is to study specifically on middle management’s engagement competencies, strategies and also practices. The hospitality industry is selected, for a big range of number of employees and the international aspect of the studies.
This thesis includes theories, models, practices and elements of employee engagement, skillsets for middle managers and general understanding on diversity in a workplace. Semi-structured interviews are conducted for the data collection. Five individual interviews are conducted in total. The interviews took place via Zoom meetings. The interview framework is based on the theories and also relating back to the investigative question. Based on the collected data, thematic analysis is used to retrieve and categorize similar data chunks.
Honesty and transparency were analysed to be the key elements to successful engagement, which are not only the responsibility of middle managers but should be practiced on all management levels. When being motivated and goal-oriented, creating an appreciating and engaging atmosphere will help the middle management to practice engagement. Excellent communications skills are also essential for a successful engagement strategy, as analysed from the interviews. Therefore, the theory of managerial communication and the need and ways of overcoming it as a barrier are also discussed.
As a result of the study, strong leadership skills based on emotional intelligence and with excellent managerial communication, based on strong interpersonal communication skills and circumventing communication barriers, these skills are a good base for successful employee engagement. Rewarding is one possibility to enhance motivation of employees. Enhanced creativity, innovation, productivity and flexibility are some of the advantages of a diverse workplace. These workplaces may employ people with different attributes, e.g. age or any form of disabilities. An inclusive mindset must exist already when hiring them.
This thesis includes theories, models, practices and elements of employee engagement, skillsets for middle managers and general understanding on diversity in a workplace. Semi-structured interviews are conducted for the data collection. Five individual interviews are conducted in total. The interviews took place via Zoom meetings. The interview framework is based on the theories and also relating back to the investigative question. Based on the collected data, thematic analysis is used to retrieve and categorize similar data chunks.
Honesty and transparency were analysed to be the key elements to successful engagement, which are not only the responsibility of middle managers but should be practiced on all management levels. When being motivated and goal-oriented, creating an appreciating and engaging atmosphere will help the middle management to practice engagement. Excellent communications skills are also essential for a successful engagement strategy, as analysed from the interviews. Therefore, the theory of managerial communication and the need and ways of overcoming it as a barrier are also discussed.
As a result of the study, strong leadership skills based on emotional intelligence and with excellent managerial communication, based on strong interpersonal communication skills and circumventing communication barriers, these skills are a good base for successful employee engagement. Rewarding is one possibility to enhance motivation of employees. Enhanced creativity, innovation, productivity and flexibility are some of the advantages of a diverse workplace. These workplaces may employ people with different attributes, e.g. age or any form of disabilities. An inclusive mindset must exist already when hiring them.