Well begun is half done: How to enhance learning experience in virtual training environment

Abstract

When Covid-19 pandemic started, it caused significant, sudden changes in the operating environment of Aviation industry. In addition to the massive reduction of passenger traffic, the training courses for the personnel had to be transferred to online on a fast schedule. There was no time to consider more in detail, how they should be organised. This thesis was commissioned by Aviation Quality Services. The thesis was studying, how the virtual training courses are currently conducted, and how they could be improved. The focus was on the learning experience in virtual environment. The theoretical framework of the thesis covered the aspects of learning in virtual environment. The common pedagogical principles, as well as the roles of the trainer and participants were considered. As the technology is a very big part of the virtual environment, the theory was also covering the knowledge of utilising technology in pedagogical purposes. This thesis was qualitative by nature, and it followed the case study approach. The used data collection methods were participant observation, expert interviews, and archival records. The analysis of the thesis was done by pattern matching, and cross-case synthesis techniques. There were five key findings raised. First finding was, that virtual training and on-site training require partly a different approach. Another finding was related to trainer: The role of the trainer is more versatile and demanding in virtual trainings. Third finding was that the usage of technology is not uniform or very fluent. Fourth finding was stating that interactivity involving all parties is the key for successful training. Last finding was, that the meaning of time is significantly different in virtual environment. The conclusion of the thesis was that virtual environment requires special considerations, as the pedagogical principles must be implemented in the training by utilising technical tools. Therefore, the training courses must be designed very in detail. As an outcome of the thesis, suggestions for further development of virtual trainings in Aviation Quality Services was given. In addition, a video was created to give the basic guidelines for conducting virtual trainings