The Center of Architectural Preservation: A Service Design Project for Föreningen Brage i Vasa r.f.
Norrgård, Johanna (2022)
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022061317708
https://urn.fi/URN:NBN:fi:amk-2022061317708
Tiivistelmä
The objective of this thesis was to create a knowledge center of architectural preservation for Föreningen Brage i Vasa r.f. The research questions were: What is the need of the customers? What kind of services is Föreningen Brage i Vasa r.f. able to offer? What would the finished service consist of? and How would the project be financed?
Architectural preservation is a growing trend, not only in Ostrobothnia, but all over the country. With mostly modern ways of renovating being what most craftsmen are taught to do, it can be difficult to find craftsmen and retailers to help with restoring old buildings. The need for a platform that would bring together customers with craftsmen and suppliers is significant.
This thesis explores the possibilities of creating a knowledge center, and by using service design methods, a project plan was developed. The methodology and tools used in this thesis are online ethnography, qualitative interviews, customer journey maps and personas.
The results showed that there was a significant need for a platform where customers could access information about craftsmen and restoration methods. A plan for the knowledge center was developed for the commissioner.
Architectural preservation is a growing trend, not only in Ostrobothnia, but all over the country. With mostly modern ways of renovating being what most craftsmen are taught to do, it can be difficult to find craftsmen and retailers to help with restoring old buildings. The need for a platform that would bring together customers with craftsmen and suppliers is significant.
This thesis explores the possibilities of creating a knowledge center, and by using service design methods, a project plan was developed. The methodology and tools used in this thesis are online ethnography, qualitative interviews, customer journey maps and personas.
The results showed that there was a significant need for a platform where customers could access information about craftsmen and restoration methods. A plan for the knowledge center was developed for the commissioner.