User-driven Service Design for Environmentally Responsible Consumption
Kälviäinen, Mirja (2022)
LAB University of Applied Sciences
2022
Julkaisun pysyvä osoite on
https://urn.fi/URN:ISBN:978-951-827-412-7
https://urn.fi/URN:ISBN:978-951-827-412-7
Tiivistelmä
The publication user-driven environmentally responsible service design has been originally published in Finnish as part of the Askel – Sustainable Housing Services project. The aim of the Askel project was to create service examples for the circular and sharing economy that help companies develop their own business towards low carbon solutions and to produce services that target a communal neighborhood or a community of apartment buildings. The project was funded by the Regional Council of Päijät-Häme.
The materials of this publication from user and socio-cultural consumption research and behavioural psychology serve as tools for the development of the service processes of the Circular and Sharing Economy allowing the change to environmentally efficient consumption. The materials include content and ways of changing practices for the development of environmentally efficient service processes, strategies for embedding the solutions in the everyday life of the consumers, and individual service moments and contact points that support the consumers’ environmentally efficient everyday operations.
The materials of this publication from user and socio-cultural consumption research and behavioural psychology serve as tools for the development of the service processes of the Circular and Sharing Economy allowing the change to environmentally efficient consumption. The materials include content and ways of changing practices for the development of environmentally efficient service processes, strategies for embedding the solutions in the everyday life of the consumers, and individual service moments and contact points that support the consumers’ environmentally efficient everyday operations.