"customer service" - Selaus asiasanan mukaan Opinnäytetyöt (Käyttörajattu kokoelma)

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    • Customer service management : case Tapiola-Group 

      Leppäkari, Marjo (2006)
      This bachelor's theses are made together with Tapiola-Group, who works with insurance and finances and also in banking fields. The aim of this bachelor's thesis is to clarify how well people in Kokko la economic zone ...
      Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad

    • Improvement of staff's service awareness in customer service : Case study for Sokos Hotel Kaarle 

      Liu, Chang (2013)
      Today is the era of the service economy. Under the premise of same price and quality, service becomes an important weight in implementing differential strategy and creating comparative advantage. The aim of the thesis ...
      Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad