Corporate digital responsibility and accessibility in digital services

Abstract

Digitalisation and new digital services have brought new challenges for entrepreneurs. On the one hand, digital services must be accessible to all users, and on the other hand, in the near future, new legislation will bring new requirements to this field. The purpose of this paper was to understand the current state of knowledge on both accessibility requirements and legislation, and its position in the corporate digital responsibility (CDR) framework. This paper’s topic is the multi -step approach. First, this paper reviews CDR from an accessibility perspective, gaining information on the previous CDR framework definitions. Second, it reports the results of an interview with Finnish micro-entrepreneurs on web accessibility in digital services’ requirements. Finally, the results were discussed and an understanding was obtained regarding the role of accessibility in digital services in the CDR framework, and topics for further research were identified.