Understanding interaction with animals as a way to relieve stress at airports
Tenitskaya, Yulia (2022)
2022
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022100820987
https://urn.fi/URN:NBN:fi:amk-2022100820987
Tiivistelmä
Often, running an airport is presented as running a city in the role of its mayor. Like a city, an air-port includes a large number of facilities, users, workers, systems, rules, and standards. One of the main problems in the operation of the airport terminal is to meet all the most important needs of a wide range of passengers. Airport operators combine a wide range of services and technologies to fulfill their role in the air transport industry.
For many, air travel remains a source of stress. To cope with stress, many passengers resort to alcohol or drugs, which can be very risky. Airports are constantly developing new ways to spend time for passengers who are used to being constantly connected or working even while traveling.
The thesis addresses the problem of air travel stress and ways of coping with it. The thesis’ pur-pose is to analyze factors that cause stress among passengers of airports. The aim of the thesis is to suggest an alternative method of relieving air travel related stress, and to receive feedback from potential passengers by means of interview.
The thesis discusses factors causing air travel related stress and ways passengers chose to cope with it. This research mainly uses qualitative research in a form of interview. The research was done during June 2022 with potential passengers who regularly travel by plane. Main research questions in this thesis were: How potential passengers would perceive such stress relief method at an airport as Pets Unstressing Passengers Program? In what way animals, - dogs, in particular, - would be able to help passengers to cope with their stress before flight?
The research process required the study of a large amount of information on the topic of stress, its appearances and consequences, as well as ways to deal with the stress associated with air travel. The use of specially trained dogs as a way to reduce stress at the airport is considered and justified in details in the thesis project.
The information obtained during the interviews led to the conclusion that potential passengers generally have a positive attitude towards such an alternative method of relieving stress as com-munication with animals (in this study, with dogs). The research results also brought up a low awareness of potential passengers about such services, as well as about what exactly they are and how they are provided.
For many, air travel remains a source of stress. To cope with stress, many passengers resort to alcohol or drugs, which can be very risky. Airports are constantly developing new ways to spend time for passengers who are used to being constantly connected or working even while traveling.
The thesis addresses the problem of air travel stress and ways of coping with it. The thesis’ pur-pose is to analyze factors that cause stress among passengers of airports. The aim of the thesis is to suggest an alternative method of relieving air travel related stress, and to receive feedback from potential passengers by means of interview.
The thesis discusses factors causing air travel related stress and ways passengers chose to cope with it. This research mainly uses qualitative research in a form of interview. The research was done during June 2022 with potential passengers who regularly travel by plane. Main research questions in this thesis were: How potential passengers would perceive such stress relief method at an airport as Pets Unstressing Passengers Program? In what way animals, - dogs, in particular, - would be able to help passengers to cope with their stress before flight?
The research process required the study of a large amount of information on the topic of stress, its appearances and consequences, as well as ways to deal with the stress associated with air travel. The use of specially trained dogs as a way to reduce stress at the airport is considered and justified in details in the thesis project.
The information obtained during the interviews led to the conclusion that potential passengers generally have a positive attitude towards such an alternative method of relieving stress as com-munication with animals (in this study, with dogs). The research results also brought up a low awareness of potential passengers about such services, as well as about what exactly they are and how they are provided.