KPI Identification and Development for Road Transportation
Manjur, Sifat A (2022)
Manjur, Sifat A
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022110922345
https://urn.fi/URN:NBN:fi:amk-2022110922345
Tiivistelmä
Monitoring and evaluation are critical for determining and ensuring the effectiveness of an action. Thus, every action of an organization needs to be monitored and evaluated. Therefore, identifying and using the key performance indicators (KPIs) is crucial for monitoring and evaluation. Building the ideal KPI approach can be difficult for many reasons, such as lack of organizational attention or investment, establishing a KPI driven culture and literacy, using too many unnecessary key performance indicators (KPIs) etc. In this backdrop, the specific objectives of the study are: ‘Finding some good practices in key performance indicator (KPI) management and using them for monitoring and evaluation (M&E) in road transportation by reviewing the literature’; and ‘Finding challenges of using KPIs’. It is impossible to cover all aspects of these topics in a single study. As a result, this study was limited to mainly road transportation logistic-based KPIs, and thus monitoring and evaluation in the same field. Since it is a literature review-based approach, a comprehensive literature review was conducted throughout the entire duration of the study. Qualitative review methods were followed for the study. The study presents the good practices of KPI management, important KPIs for road transportation, overall and KPI-specific challenges in KPI management, ways to tackle such challenges, and the role of modern tools, techniques, and algorithms in KPI management. The result illustrates a sample M&E plan for road transportation using the identified KPIs. It is anticipated that implementing KPIs to promote behaviours increasingly supportive of innovations would ultimately help change the company culture and make it more opportunity friendly. The obstacles identified in the study will not typically exist with a more dynamic and positive company culture; thus, introducing KPIs to gauge the performance of innovation activities may be more straightforward. Recent technological advancements are rapidly changing the concepts of operating supply chains, handling materials, and human resources management. Businesses are under pressure from the economy to be more productive and efficient. Using advanced technology can be helpful to satisfy this increased pressure. Further research should emphasize the blockchain-based infrastructure.