Research of Point-of-Sale Systems for Integrating International Business Operations

Abstract

This research is to evaluate potential systems and acquire the suitable one to solve the challenges that Bali Brunch Oy, a company in the food and beverage industry, faces in running its core business activities. Daily business activities include sales management, orders, production, inventory, and Human Resources (HR). Currently, the company uses several systems to handle different tasks, which became an issue when it started to expand its business. As the company is also expanding internationally, it needs a system that can efficiently handle its business tasks to improve performance and deliver value streams. All business activities must run on a unified platform and be available on all devices, such as desktop computers, laptops, and mobile devices. Real-time data must also be available to any user and accessible from anywhere in the world. This research aims to find the right system where the company can store, analyze, and share its data globally. In this research, existing Point-of-Sale (POS) systems on the market will be evaluated, focusing on Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. A POS system is a computerized system used to streamline the process of selling a product or service. The research applies a qualitative methodology for data analysis. The data collection process comprises primary and secondary data to establish the proper system structure and system requirements specification. The results of this project will be crucial to determine what system the company needs to acquire, which will be the backbone of the entire business operation. This research benefits those running a small or medium-sized company focusing on the food and beverage industry with a digital transformation in their business plan.