Process improvements and proposal for return of experience
Kanthadai Venkatakrishnan, Badrinarayanan (2022)
2022
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022121530340
https://urn.fi/URN:NBN:fi:amk-2022121530340
Tiivistelmä
Big organizations, especially global ones, often have multiple projects being carried out in parallel at different stages. The increased global competition puts pressure on companies to be more efficient and productive. It is imperative there exist a common knowledge base, which contains the lessons learned and return of experience from previous projects. The thesis is developed by studying the current process for Return of Experience (RoE) in the company. Improvements to the current process and a new process are proposed for using the RoE to better inform future projects and learn from past concerns.
The aim is to create a common base for storing knowledge and lessons learned from project execution and delivery, which is accessible to all teams throughout the company. Lessons learned from one project, such as reasons for deviations and delays, good practices may be applied to future projects. Having the information stored centrally would help in the planning stages. Since the company is also keen on aligning with Continuous Improvement, the thesis will look at incorporating such changes into the process as well.
The thesis involves the study and literature review of what a process is, how to reengineer a Business Process and its management and improvement. Adopting the LEAN methodology has been discussed, too. Interviews performed with employees from various teams involved in the projects, and company internal documentation are the main sources of data. On analysis, the current process’ shortcomings were identified and areas for improvement, brought to light.
The thesis examines the current scenario in the company with the help of process improvement theory and provides the context for a methodology that is accessible companywide. Launching a new process is discussed at the end and importance placed on Continuous Improvement. The outcome of the thesis enables the company to educate the employees to the benefits of having a good process for Return of Experience in place.
The aim is to create a common base for storing knowledge and lessons learned from project execution and delivery, which is accessible to all teams throughout the company. Lessons learned from one project, such as reasons for deviations and delays, good practices may be applied to future projects. Having the information stored centrally would help in the planning stages. Since the company is also keen on aligning with Continuous Improvement, the thesis will look at incorporating such changes into the process as well.
The thesis involves the study and literature review of what a process is, how to reengineer a Business Process and its management and improvement. Adopting the LEAN methodology has been discussed, too. Interviews performed with employees from various teams involved in the projects, and company internal documentation are the main sources of data. On analysis, the current process’ shortcomings were identified and areas for improvement, brought to light.
The thesis examines the current scenario in the company with the help of process improvement theory and provides the context for a methodology that is accessible companywide. Launching a new process is discussed at the end and importance placed on Continuous Improvement. The outcome of the thesis enables the company to educate the employees to the benefits of having a good process for Return of Experience in place.