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The integration process in acquisitions

Stenberg, Camilla (2023)

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Stenberg, Camilla
2023
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202304256235
Tiivistelmä
There are some major struggles with mergers and acquisitions, and the reasons why they fail seem to repeat themselves. Statistics show that the majority of the M&A’s do not reach their intended goals, and for this thesis our focus will be on the integration process of a global Tech company. The author wanted to understand how the target employees felt end experienced the integration process. The author of this thesis conducted semi-structured interviews and utilized document analysis to analyse the gathered data by transcribing the interviews.

The objective of this thesis was to understand the current acquisition and integration process at Company X, and from there develop improvement suggestion on how the make the integration process for both acquired company and Company X. The aim was to identify current challenges and based on the theoretical framework, find improvement ideas. The target Company X is a Technology consulting firm with more than 500 00 employees, that work on a Global, Europe, Nordic, and country level.

This thesis was carried out using the Case study methodology. For the collection of data the author did a qualitative research as we needed to get depth in the answers and the answers couldn’t be responded by selecting different options. There were three different target groups for the thesis: acquired leadership, acquired specialists and HR from company acquiring target companies.

Based on the findings during the interview the author was then able to identify current challenges and pain-points with the current process and come up with improvement suggestions on how to make the integration process smoother, and hopefully more successful.

A few of the key finding were the lack of transparency during the acquisition process, struggles to receive support from HR throughout the integration process and a lack of transparency for what way laying ahead for the acquired employees.

The findings in this study can be considered as helpful for any larger scale organization, within the technology consulting industry, or any consulting industry, and matters to take into consideration before starting the integration of a new acquisitions.
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