Resource Management Automation Requirements in Project-Oriented Organizations: A Resource Manager’s Perspective
Andriyenko, Olga (2023)
2023
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023052413835
https://urn.fi/URN:NBN:fi:amk-2023052413835
Tiivistelmä
The objective of the thesis research is to understand critical functionalities required for the resource management tool specific for the case IT project-oriented organization and give recommendation for the tool selection. The thesis is concentrated on the requirements coming from resource managers. This work supports further automation of the Resource Management and capacity planning process by providing as-is process with the requirements to the tool. Secondary target is to see if there is an approach used by any other internal team that can be re-used by other line managers as the temporary solution until full automation.
A case study was used as research approach in this work and the primary data were collected through semi-structured interviews, with secondary company data as supporting material. The case team is part of IT organization where 17 team members are constantly allocated to different projects. The line manager captures team’s capacity and resource allocation in own excel and acknowledged that the current tool cannot fully support proper visibility on the team’s capacity.
Literature aided in understanding project-oriented organizations, resource management, and capacity planning. It guided the researcher in selecting the appropriate interview scope, considering varying team expertise and understanding of project-driven work environments. Best practices from the market, combined with interviews with line managers, formed the foundation for the requirement proposal.
The result of this work contains as-is state of the organization, critical requirements for RM tool raised by the line managers and recommendation on the further automation.
A case study was used as research approach in this work and the primary data were collected through semi-structured interviews, with secondary company data as supporting material. The case team is part of IT organization where 17 team members are constantly allocated to different projects. The line manager captures team’s capacity and resource allocation in own excel and acknowledged that the current tool cannot fully support proper visibility on the team’s capacity.
Literature aided in understanding project-oriented organizations, resource management, and capacity planning. It guided the researcher in selecting the appropriate interview scope, considering varying team expertise and understanding of project-driven work environments. Best practices from the market, combined with interviews with line managers, formed the foundation for the requirement proposal.
The result of this work contains as-is state of the organization, critical requirements for RM tool raised by the line managers and recommendation on the further automation.