Employee satisfaction in the hospitality industry after the Covid-19 pandemic
Ruokonen, Elisa (2023)
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023052514227
https://urn.fi/URN:NBN:fi:amk-2023052514227
Tiivistelmä
In early 2020 the Covid-19 pandemic caused lockdowns and restrictions in Finland nationwide. The hospitality industry suffered due to domestic and international travel as restrictions were placed by the government to diminish the spread of the virus. Finland had to implement restrictions that caused extensive damage to the hospitality industry employers and employees.
The aim of this thesis was to determine the state of employee satisfaction in the hospitality industry after three years of working in constant uncertainty. The research questions of the thesis were formed to approach the topic from different viewpoints by first establishing has employee satisfaction changed during the pandemic, second undertaking factors affecting employee satisfaction, and third exploring the response of employers and was it sufficient enugh.
The framework breaks down the employee satisfaction concept through three different prominent employee satisfaction theories. Each of the theories was chosen specifically for the research as they have contrasting approaches toward the concept of employee satisfaction.
Quantitative research was done via an online questionnaire, and responses were collected from the 25th of April to the 3rd of May in 2023. The questionnaire collected 29 responses. The questionnaire was formulated to measure specific factors, employee expectations, and the basic needs of the responders.
The results demonstrated dissatisfaction throughout the responders and illustrated the factors causing the most dissatisfaction as well as differences between responder groups. The research confirms the poor satisfaction levels in the hospitality industry, and it was able to point out a satisfaction factor, neutral factors, and dissatisfaction factors. In conclusion, employees, employers, and stakeholders in the industry are able to contemplate how to move forward viably to make the hospitality industry succeed again.
The thesis uses Harvard referencing style.
The aim of this thesis was to determine the state of employee satisfaction in the hospitality industry after three years of working in constant uncertainty. The research questions of the thesis were formed to approach the topic from different viewpoints by first establishing has employee satisfaction changed during the pandemic, second undertaking factors affecting employee satisfaction, and third exploring the response of employers and was it sufficient enugh.
The framework breaks down the employee satisfaction concept through three different prominent employee satisfaction theories. Each of the theories was chosen specifically for the research as they have contrasting approaches toward the concept of employee satisfaction.
Quantitative research was done via an online questionnaire, and responses were collected from the 25th of April to the 3rd of May in 2023. The questionnaire collected 29 responses. The questionnaire was formulated to measure specific factors, employee expectations, and the basic needs of the responders.
The results demonstrated dissatisfaction throughout the responders and illustrated the factors causing the most dissatisfaction as well as differences between responder groups. The research confirms the poor satisfaction levels in the hospitality industry, and it was able to point out a satisfaction factor, neutral factors, and dissatisfaction factors. In conclusion, employees, employers, and stakeholders in the industry are able to contemplate how to move forward viably to make the hospitality industry succeed again.
The thesis uses Harvard referencing style.