Mepco HR and payroll system evaluation: the payroll process at Company X

Abstract

The thesis evaluates the Mepco payroll system and how it is utilized in the payroll process of accounting firm Company X to provide a payroll service. The labour market in Finland is complex due to a large number of different collective agreements and requirements set by its governing authorities. Exploring scientific sources relevant to payroll systems and the Finnish labour market establishes context to the value of payroll systems for Company X. The study is conducted using a qualitative interview with Mepco root users from Company X and is limited to the extent of which it is relevant to the Company X payroll team, their customers and the payroll service they provide. The results of the qualitative interview are used to evaluate the Mepco payroll system’s effect on Company X’s payroll process through the theoretical framework established by the William H. DeLone and Ephraim R. Mclean model for information system success, among others. In short, the results show that the functionalities of Mepco improve the adaptability of Company X’s payroll process in the face of a diverse client list, but can fall short in terms of automation and simplicity.